Privacy Policy

Our Privacy Commitment

What we collect. To provide door-to-door garment care, we collect the information you give us: your name, contact details (phone number and email), your pickup and delivery addresses, and your garment-care preferences. When you pay for service, payment is handled by our third-party payment processor; we do not store full payment-card numbers on our own systems. If you contact us by phone or phone, we keep a record of that correspondence so we can serve you well. How we use your information. We use the information you provide to schedule and complete pickups and deliveries, to clean and finish your garments to your saved preferences, to process payment for your orders, and to communicate with you about your service — confirming pickup windows, answering questions, and notifying you when your order is ready. We do not use your information for purposes unrelated to providing and improving our service. Analytics. Our website uses privacy-respecting analytics (Umami) to understand which pages are useful and how the site performs. This analytics does not use third-party advertising cookies, does not build advertising profiles, and is not used to track you across other websites. We do not run third-party ad-tracking pixels on our site. We do not sell your data. We do not sell, rent, or trade your personal information to anyone. Your details are used to serve you, not to be passed along for marketing by others. Who we share information with. We share information only with the service providers that help us run the business and deliver your order — for example, the delivery personnel who handle your pickup and return, and the payment processor that handles your transaction. These providers receive only what they need to perform their role and are expected to protect your information. We may also disclose information if required by law or to protect the safety and rights of our clients, our team, or our business. Cookies. Our website uses a small number of cookies and similar technologies necessary for the site and our scheduling tools to function and for the privacy-respecting analytics described above. You can control or clear cookies through your browser settings; disabling some cookies may affect how parts of the site work. Your choices. You can ask us what information we hold about you, request a correction, or ask us to delete your information, subject to any records we are required to keep. If you no longer wish to receive service-related communications, let us know and we will update your preferences. To make any of these requests, contact us using the details below. How to reach us about privacy. If you have any questions about this policy or about how your information is handled, call us at 415-338-9318 (text or call), or write to us at Alex's Dry Cleaning Valet, 628 Lindaro St, San Rafael, CA 94901. We may update this policy from time to time; the current version always governs our practices, and material changes will be reflected here.