Contact
How to Reach Us
Whether you have a question about caring for a couture piece or you are ready for your first pickup, reaching Alex's is simple — and for basic questions, chat with Val (our AI concierge) or call us.
How to Reach Us
Call us. The quickest way to reach Alex's Dry Cleaning Valet is to call 415-338-9318. Existing clients can schedule by phone; new clients should use Val chat or call — send us your address and your preferred day, and we will confirm your window and note any garment-care preferences. Prefer to talk it through? Call 415-338-9318 and we are happy to help. Schedule a free pickup online. To begin service, schedule a free pickup at alexdryclean.net/signup. It takes about a minute: tell us where to collect, and your valet does the rest. Pickup and delivery are always free, and there is no drop-off or trip required. You can review the full service menu on our pricing page first if you like. Where we serve. Alex's offers door-to-door pickup and delivery across the entire San Francisco Bay Area — San Francisco, Marin County, the Peninsula, the East Bay, and Wine Country. We collect from your front door, doorman, or garage, whatever is most convenient. If you are unsure whether we reach your address, just call 415-338-9318 and we will confirm right away. Hours. Our team is available Monday through Friday, 7am to 4pm. Calls and signup requests sent outside those hours are answered first thing the next business day, so you can reach out whenever it is convenient for you. Our San Rafael atelier. Alex's Dry Cleaning Valet is a family-run business that has cared for the Bay Area's finest wardrobes since 1984. Our atelier — where every garment is inspected, cleaned with a fabric-specific process, and hand-finished — is located at 628 Lindaro St, San Rafael, CA 94901. Because we are a door-to-door valet service, there is no need to visit; we come to you. From wedding gowns to everyday tailoring, we are here to help. Explore our full range of services or our bridal gown care to see how we can help.Common Questions
Contact & Pickup — Frequently Asked Questions
How do I schedule a pickup?
The easiest way is to schedule a free pickup at alexdryclean.net/signup, which takes about a minute. You can also simply call 415-338-9318 with your address and preferred day, and we will confirm your pickup window and note any garment-care preferences on your account.
Do you come to me, or do I drop off?
We come to you. Alex's is a door-to-door valet service — there is no drop-off and no trip required. Your valet collects from your front door, doorman, or garage and returns everything cleaned, pressed, and ready to wear. Pickup and delivery are always free across San Francisco, Marin, the Peninsula, the East Bay, and Wine Country.
What is the turnaround time?
San Francisco pickups Monday through Friday are returned the next business day, and same-day service is the standard in Marin County. Turnaround in other areas depends on your location and the care your garments require — for delicate couture, leather, or bridal pieces it may be longer. call 415-338-9318 and we will give you an exact timeline for your address and order.